Return, Refund & Cancellation Policy
Effective Date: 23 August 2026
This Return, Refund & Cancellation Policy applies to orders placed through jayomkarshivlingart.com, operated by Jay Omkar Shivling Art. It explains the conditions under which an order may be cancelled and when a return, replacement, or refund may be considered.
As our products are primarily made from natural stone, customers should understand that each Shivling may have natural differences in appearance, markings, texture, colour, and shape.
1. Business Information
Business Name: Jay Omkar Shivling Art Owner: Dagru Verma Business Type: Individual Proprietorship Address: 419 Village Mardana District Khargone, Madhya Pradesh – 451113, India Phone: +91 6264280624 Email: girdhariv238@gmail.com Website: jayomkarshivlingart.com2. Nature of Our Products
Our Shivling products are made from natural stone. Because natural stone is not manufactured to produce identical patterns, individual pieces may have differences in:- Shape and size
- Colour and colour tone
- Natural lines and markings
- Surface texture
- Stone pattern
- Minor natural imperfections
3. Eligibility for Return or Replacement
A return or replacement request may be considered in the following situations:- The product is received damaged due to transportation.
- The customer receives a different product from the one ordered.
- A significant defect is identified immediately after delivery.
- Remain unused.
- Be in the condition in which it was received.
- Be accompanied by its original packaging, where available.
- Be reported within the applicable reporting period.
4. Damaged Package or Product
Customers should inspect the parcel as soon as possible after delivery. If the outer package appears damaged, customers are requested to:- Take clear photographs of the package before opening it.
- Record photographs or video while opening the parcel, where possible.
- Take clear photographs/videos showing the condition of the product.
- Contact us within 24 hours of delivery.
- Order number
- Customer name
- Delivery date
- Photographs of the outer packaging
- Photographs/videos of the product
- Description of the issue
5. Situations Not Normally Eligible for Return
Returns or replacements will generally not be accepted for:- Change of mind after delivery.
- Personal preference regarding the natural appearance of the stone.
- Natural differences in colour, texture, markings, or pattern.
- Minor variations caused by the natural formation of the stone.
- Incorrect size or product selection made by the customer.
- Damage caused by improper handling, storage, installation, or use after delivery.
- Products that have been altered, modified, or damaged after receipt.
- International orders that have already completed customs clearance.
6. Replacement Procedure
After receiving the required order information and supporting photographs/videos, our team will review the request. If the request is approved, we may provide:- A replacement of the same or equivalent product, subject to availability; or
- An alternative product of comparable value after discussion with the customer.
7. Refund Eligibility
A refund may be considered in the following circumstances:- A prepaid order is cancelled before dispatch.
- A valid damage or wrong-product claim is approved, but an appropriate replacement cannot be arranged.
- The ordered product becomes unavailable after payment has been received.
8. Refund Processing
Once a refund has been approved, it will generally be processed using the original payment method wherever possible. Indicative processing timelines are:- UPI / Bank Transfer: 3–7 business days
- Card / Payment Gateway: 5–10 business days
9. Cash on Delivery (COD)
For Cash on Delivery orders, payment is collected at the time of delivery. Customers are requested to accept orders that they have placed and confirmed. Repeated refusal or non-acceptance of COD shipments may affect the availability of COD for future orders. If a genuine transit-damage or wrong-product claim is reported and approved, replacement assistance may be provided according to this policy.10. Order Cancellation
Before Dispatch
Customers may request cancellation before the order has been dispatched. Cancellation requests should be submitted as early as possible because orders may be processed for shipment shortly after confirmation.After Dispatch
Once an order has been handed over to the courier or transportation partner, cancellation may no longer be possible. For an eligible prepaid cancellation approved before dispatch, the applicable refund will be processed according to the refund timeline mentioned in this policy.11. Return Shipping
If a return is approved because of a verified wrong product or transit-related damage, our support team will provide the applicable return instructions. For return requests that do not fall under the situations covered by this policy, return shipping expenses may be the responsibility of the customer. Customers must not ship any product back without receiving confirmation and return instructions from our support team.12. International Orders
International shipments may be subject to customs regulations, import duties, taxes, documentation requirements, and other rules applicable in the destination country. Customs clearance delays, import duties, local taxes, and restrictions imposed by the destination country are outside our direct control. Any return, replacement, or refund request relating to an international order will be reviewed based on the circumstances of the individual order.13. Customer Responsibility
Customers are responsible for providing accurate information while placing an order, including:- Full name
- Complete delivery address
- Correct mobile number
- Correct product selection
- Correct size selection
- Other information required for successful delivery