Terms & Conditions

Effective Date: 23 August 2026

Welcome to jayomkarshivlingart.com. These Terms & Conditions describe the rules applicable to your use of our website and your purchase of products offered by Jay Omkar Shivling Art.

By accessing this website, submitting an enquiry, communicating with us regarding a product, or placing an order, you acknowledge that you have read and agreed to these Terms.

1. Business Details

Business Name: Jay Omkar Shivling Art

Owner: Dagru Verma

Business Type: Individual Proprietorship

Business Address:
419 Village Mardana
District Khargone, Madhya Pradesh – 451113, India

Phone: +91 6264280624

Email: girdhariv238@gmail.com

Website: jayomkarshivlingart.com

2. Products and Their Intended Use

We offer physical Shivling and related worship products intended for personal worship, home puja, spiritual practices, and temple use.

Our products are supplied as physical goods. Any religious or spiritual significance associated with a product is based on individual faith and personal belief.

We do not represent or guarantee that the purchase or use of any product will provide specific medical, financial, astrological, personal, or life-changing results.

3. Natural Stone Characteristics

Many of our products are made from natural stone. Each natural stone piece can have its own characteristics.

The actual product may differ slightly from photographs or other product representations in terms of:

Colour
Shape
Surface texture
Natural markings
Lines and patterns
Minor variations in appearance

Such natural differences are expected characteristics of natural stone and should not automatically be considered defects.

4. Product Information and Availability

We make reasonable efforts to keep product descriptions, photographs, sizes, and availability information accurate.

However:

Product availability may change without prior notice.
A particular product may become unavailable after an enquiry or order request.
Product photographs may not represent the exact natural markings of the individual piece supplied.
We may update, modify, replace, or discontinue product listings when required.
Large or special-size orders may be subject to separate availability confirmation.

An order is subject to product availability and confirmation by our team.

5. Pricing

Unless otherwise specified, prices are displayed in Indian Rupees (INR).

The applicable product price is the price communicated or displayed at the time the order is confirmed.

Shipping or other applicable charges may be additional depending on the order and delivery location.

We reserve the right to correct accidental pricing, description, or display errors and to update prices when necessary.

If an obvious pricing error affects an order that has not yet been processed, we may contact the customer before proceeding with the order.

6. Placing and Confirming an Order

Customers may contact us or place orders through available website and communication channels, which may include:

Website enquiry or checkout
WhatsApp
Telephone
Other contact forms provided on the website

An enquiry or order request does not necessarily mean that an order has been finally accepted.

Before processing an order, we may verify:

Product availability
Required size or specification
Customer contact details
Delivery address
Payment information
Shipping requirements

An order becomes confirmed once the relevant details have been verified and accepted by our team.

7. Payment

Depending on the product and delivery location, available payment options may include:

Online prepaid payment
UPI
Bank transfer
Cash on Delivery for eligible orders

COD availability may depend on factors such as product type, order value, courier serviceability, and delivery location.

We may decline or restrict a particular payment option where operational or delivery conditions require it.

8. Shipping and Delivery

We arrange delivery within India and may provide international shipping to selected destinations where shipping services are available.

Delivery estimates may vary depending on:

Product preparation time
Courier operations
Destination
Weather conditions
Transport disruptions
Regional restrictions
Customs procedures for international shipments

Any delivery period communicated by us should be treated as an estimate rather than a guaranteed delivery date.

After dispatch, available tracking information may be shared through WhatsApp, SMS, email, or another suitable communication method.

9. Delivery Inspection and Damage Reporting

Customers are encouraged to check the condition of the parcel when it is delivered.

If the parcel appears damaged, customers should document the condition before and during opening wherever reasonably possible.

For a damage-related request, please:

Photograph the outer packaging.
Photograph or record the opening of the package where possible.
Take clear photographs or video of the product.
Contact us within 24 hours of delivery.
Provide the order number and relevant evidence.

Requests received after the applicable reporting period may not qualify for replacement consideration.

10. Returns, Replacements and Refunds

Returns, replacements, cancellations, and refunds are handled according to our Return, Refund & Cancellation Policy.

Depending on the circumstances, a replacement may be considered where:

The product was damaged during transit.
The wrong product was supplied.
A significant defect was present when the product was received.

All such requests are subject to verification.

Natural variations in stone appearance, personal preference, or change of mind do not normally qualify for a return or refund.

11. Cancellation of Orders

Before Dispatch

A customer may request cancellation before the order has been dispatched.

Customers should contact us as early as possible because order processing may begin shortly after confirmation.

After Dispatch

Once an order has been handed over to a courier or transportation partner, cancellation may no longer be possible.

Where an eligible prepaid cancellation is approved before dispatch, any applicable refund will be processed according to our Return, Refund & Cancellation Policy.

12. Customer Responsibilities

Customers are responsible for ensuring that the information supplied during an enquiry or order is accurate.

This includes:

Full name
Active mobile number
Complete delivery address
Correct PIN code
Correct product and size selection
Any additional information required for delivery

If incorrect or incomplete information results in a failed or delayed delivery, additional charges or arrangements may apply.

Customers should also ensure that someone is available to receive the shipment at the provided delivery address.

13. Website Usage

You agree to use this website only for lawful purposes.

You must not:

Attempt unauthorized access to the website or its systems.
Introduce malicious code or harmful software.
Interfere with website security or functionality.
Use the website for fraudulent activities.
Copy or misuse website content for commercial purposes without permission.
Use our business identity or website information in a misleading manner.

We may restrict or suspend access where we reasonably believe that the website is being misused.

14. Intellectual Property

Unless otherwise stated, the website’s original content and materials, including:

Written content
Product descriptions
Photographs
Logos
Graphics
Videos
Page layouts
Branding elements

are owned by Jay Omkar Shivling Art or are used with appropriate authorization.

No portion of the website may be reproduced, republished, modified, distributed, or commercially exploited without prior permission, except where permitted by applicable law.

15. Website Information and Availability

We aim to keep the website operational and its information reasonably current. However, we do not guarantee that the website will always be available without interruption.

Temporary unavailability may occur because of:

Maintenance
Hosting issues
Technical failures
Software updates
Network problems
Circumstances outside our reasonable control

We may modify website features, pages, product information, or content without prior notice.

16. Limitation of Liability

To the extent permitted under applicable law, Jay Omkar Shivling Art will not be responsible for indirect or consequential losses arising from:

Courier or transportation delays
Incorrect information supplied by the customer
Events outside our reasonable control
Temporary website or technical interruptions
Individual religious expectations or personal beliefs regarding a product
Customs delays or restrictions affecting international shipments

Where liability is legally established in relation to a particular order, our liability will generally be limited to the amount paid for that relevant order, subject to applicable law.

Nothing in these Terms is intended to exclude or limit any consumer right or legal protection that cannot lawfully be excluded.

17. International Purchases

Customers ordering from outside India are responsible for understanding the import requirements applicable in their destination country.

International orders may involve:

Customs procedures
Import duties
Local taxes
Clearance charges
Documentation requirements
Destination-country restrictions

These charges or requirements may be separate from the product price and shipping charge.

Delivery timelines for international orders can vary significantly because of customs and local delivery procedures.

18. Privacy and Customer Information

Information submitted by customers through our website or during an order is handled according to our Privacy Policy.

Our Privacy Policy explains how customer information may be collected, used, stored, and handled in connection with website enquiries, orders, communication, and service requirements.

19. Changes to These Terms

We may revise these Terms & Conditions from time to time to reflect changes in our business, products, website functionality, operational procedures, or applicable legal requirements.

When changes are made, the revised version will be published on this page with an updated effective date.

Your continued use of the website after the revised Terms are published indicates your acceptance of the updated Terms, subject to applicable law.

20. Governing Law and Jurisdiction

These Terms & Conditions are governed by the applicable laws of India.

Subject to applicable law, disputes relating to the website, orders, or services provided by Jay Omkar Shivling Art shall be subject to the jurisdiction of the competent courts in Khargone, Madhya Pradesh, India.

21. Contact Information

For questions regarding these Terms & Conditions, products, orders, or website-related matters, please contact us:

Jay Omkar Shivling Art