Privacy Policy

Effective Date: 23 August 2026

At jayomkarshivlingart.com, operated by Jay Omkar Shivling Art, we respect the privacy of our visitors and customers. This Privacy Policy explains what information we may collect, why we collect it, how it may be used, and the steps we take to protect it.

By using our website, submitting an enquiry, communicating with us, or placing an order, you acknowledge the practices described in this Privacy Policy.

1. Business Information

Business Name: Jay Omkar Shivling Art

Owner: Dagru Verma

Business Type: Individual Proprietorship

Address:
419 Village Mardana
District Khargone, Madhya Pradesh – 451113, India

Phone: +91 6264280624

Email: girdhariv238@gmail.com

Website: jayomkarshivlingart.com

2. Information We May Collect

Depending on how you interact with our website and services, we may collect information such as:

Customer name
Mobile or telephone number
Email address
Delivery address
Billing information where applicable
Product and order details
Enquiry information
Information shared through WhatsApp or other communication channels
Information provided through website forms
Technical information such as browser type, device information, IP address, and website usage data

We aim to collect information that is reasonably necessary for responding to enquiries, processing orders, providing customer support, and operating the website.

3. How We Use Customer Information

Information collected from customers may be used for purposes including:

Responding to product enquiries
Confirming product availability
Processing and managing orders
Verifying delivery details
Communicating about order status
Providing dispatch and tracking information
Responding to customer support requests
Managing returns, replacements, cancellations, or refunds
Improving website functionality and user experience
Maintaining appropriate business and transaction records
Meeting applicable legal, accounting, tax, or regulatory requirements

We do not sell customer personal information as a business practice.

4. Information Provided During Orders

When you place an order or request information about a product, we may need certain details to fulfil the request.

This may include your name, contact number, delivery address, product requirements, and payment-related information.

Providing accurate contact and delivery information helps us communicate with you and arrange successful delivery.

5. Payment Information

Where online payments are available, payments may be handled through third-party payment gateways or other authorized payment service providers.

We do not intend to store complete debit card numbers, credit card numbers, UPI PINs, banking passwords, or similar sensitive payment authentication information on our website servers.

Payment providers may process information according to their own privacy policies and security procedures.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality and understand how visitors use the site.

Where analytics tools such as Google Analytics are enabled, information may be collected about website visits and usage patterns.

This information may include:

Browser and device type
Approximate location information
IP-related technical information
Pages viewed
Time spent on pages
Referral or traffic source
General website interaction data

Analytics information is primarily used to understand website performance and improve the visitor experience.

You can manage or disable cookies through your browser settings. Some website features may not work as intended if certain cookies are disabled.

7. WhatsApp and Other Communications

Customers may contact us through WhatsApp, telephone, email, or other communication methods displayed on the website.

If you contact us through WhatsApp, we may use the information and conversation details provided by you for purposes such as:

Product enquiries
Product availability confirmation
Order communication
Size or requirement discussion
Dispatch updates
Delivery assistance
Customer support

We do not intentionally share customer conversations with unrelated parties unless sharing is necessary to provide the requested service, fulfil an order, or comply with a legal requirement.

WhatsApp itself is operated by a third-party service provider and its own privacy practices may also apply.

8. Sharing Information With Service Providers

We may provide limited customer information to third parties where reasonably necessary to provide our services.

These parties may include:

Courier and logistics companies
Transport providers
Payment service providers
Website or hosting service providers
Technical service providers
Government authorities or legal agencies where legally required

Only information reasonably required for the relevant purpose should be shared.

For example, a courier company may require the customer’s name, phone number, and delivery address to complete a shipment.

9. Data Security

We take reasonable administrative and technical measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, internet connection, electronic transmission, or storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions when sharing personal information online.

10. How Long We Keep Information

We may retain customer information for as long as reasonably necessary for purposes such as:

Completing and supporting orders
Handling customer enquiries
Managing returns or refunds
Maintaining business records
Accounting and tax requirements
Resolving disputes
Meeting legal or regulatory obligations

When information is no longer required for legitimate business or legal purposes, it may be deleted, anonymized, or otherwise securely disposed of where reasonably practicable.

11. Your Privacy Choices

Subject to applicable law, customers may contact us regarding their personal information and may request appropriate assistance such as:

Access to certain personal information held by us
Correction of inaccurate information
Deletion of information where legally permissible
Withdrawal of consent for certain communications

Some information may need to be retained where required for legal, accounting, tax, fraud-prevention, transaction, or other legitimate business purposes.

For privacy-related requests, contact:

Email: girdhariv238@gmail.com
Phone: +91 6264280624

12. Third-Party Websites and Links

Our website may contain links or references to external services, including payment providers, social media platforms, courier services, or other third-party websites.

Once you leave our website and access an external service, that service’s own terms and privacy practices may apply.

We are not responsible for the privacy practices, security, or content of third-party websites that we do not control.

13. Children’s Privacy

Our website is intended for a general audience.

We do not knowingly request or intentionally collect personal information from children under the age of 18 for independent purchasing or account purposes.

If a parent or legal guardian believes that a child has provided personal information to us without appropriate involvement, they may contact us so that the matter can be reviewed.

14. Data From Website Forms and Enquiries

Information submitted through contact forms, enquiry forms, WhatsApp buttons, or other communication features may be used to respond to the specific request.

For example, if you submit your phone number to ask about a Shivling size, we may use that number to contact you regarding the enquiry.

We do not use submitted information for unrelated purposes unless permitted by applicable law or with appropriate consent.

15. Changes to This Privacy Policy

We may revise this Privacy Policy when our business practices, website functionality, services, or applicable legal requirements change.

When updates are made, the revised policy will be published on this page along with a new effective date.

Visitors are encouraged to review this page periodically for the latest version.

16. Contact Us

If you have questions about this Privacy Policy, want to make a privacy-related request, or have concerns about the handling of your information, please contact us.